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Dropbox data space on Android
Hi everybody,
Dropbox app is actually taking 3gb on my phone (Samsung S7).
In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data!
I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users.
If I delete single files from dropbox app, they are no more available on the account so... The question is:
How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)
Dropbox app is actually taking 3gb on my phone (Samsung S7).
In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 mb at the moment, the apk is 160mb (more or less) while the 3 gb is dropbox user data!
I suppose if I delete all user data from Samsung Maintenance software I will lose also my dropbox account settings and in the worst chance also the data i loaded from the phone and now availables for other users.
If I delete single files from dropbox app, they are no more available on the account so... The question is:
How to free space on the phone deleting the files only on the local phone memory and not from the cloud? (please don't answer to delete cache memory :D)
25 Replies
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i have the similar conflict with my device space as it happens to consider the large cache files as part of the app and after trying couple of tricks reinstalling the app works out for me. but there should be an easy way out for all this as Nic11 says the whle process need to be repeated after a while for freeing up space..
- There is an additional "Clear cache" option at the bottom of the settings menu in the Dropbox app itself - hitting this option massively reduced the size of "Data" in the android settings for the app on my phone
- Lusil
Dropbox Staff
No worries, Grumpy_Dadd. If the issue persists, don't hesitate to let me know and I'll make sure to get back to you as soon as possible to troubleshoot together. :slight_smile:
Hi Lusil,
I hadn't tried it but I just uninstalled and reinstalled. It clears the data usage but I can't be sure if it'll happen again until some time passes.
- Lusil
I'm having the same issue with my Pixel3. Dropbox is the largest storage consumer at 14GB! but I have nothing available offline. I also tried the suggested cache clear but that was only about 500MB, the rest is under user data as the OP mentioned. Is reinstalling the app the only solution? Really!?
- An alternative might be to open Dropbox on your laptop if you have one and perhaps you can download your files to your hard drive before you try any of these other suggestions, just to feel safe about your files
- Lusil
Hi. I have the same issue. My Samsung Android is taking 26G of space. I cleared cache, but that didn't do anything Cache is zero. But it says data is 26G. Can I simply 'clear data' on my phone? Will it leave all in cloud in tact and not delete any files? (I suppose I could uninstall and reinstall dropbox app...but if clear data works, I probably should just do that).
thanks!
-Karen
- Lusil
