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Alessandro R.5's avatar
Alessandro R.5
Explorer | Level 3
6 months ago

Dropbox erroneously tells me I'm running out of space

I have a free Dropbox account and I received an email saying: Notice: Your files are about to stop syncing There's limited space available in your Dropbox. Even adding just one more file might sto...
Dropbox Basic
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Alessandro R.5 - thanks for bringing this to our attention.

Can you please clarify when did you get this email and also send us a screenshot of your account's plan tab?

Thanks so much! 

Alessandro R.5's avatar
Alessandro R.5
Explorer | Level 3
6 months ago

The email was received on Monday 16th June and this is the account's plan tab:

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Is it possible that you were close to your account's quota limit then Alessandro R.5? It would seem normal to get this  kind of email notification if you were near to 6 GB. 

    Based on your account's plan tab and the quota shown there at the moment, you shouldn't get this notification, so let me know if you receive it again. 

     

    • Alessandro R.5's avatar
      Alessandro R.5
      Explorer | Level 3
      6 months ago

      OK. If I did get close to the quota, I did not realise it.

      What about the message saying "your subscription has ended" that I mentioned in my first message? Why do I see that? I've always been a free member.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Maybe you had registered for a free trial in the past for another Dropbox plan Alessandro R.5?

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