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Forum Discussion

Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
4 years ago
Solved

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?  ...
Quota
Storage space
Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
4 years ago

Problem solved

Allaron's avatar
Allaron
New member | Level 2
4 years ago

How was it solved? I have absolutely the same problem. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Allaron, thanks for the nudge.

     

    Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?

     

    Or perhaps any backups?

    • Colombo's avatar
      Colombo
      Explorer | Level 4
      4 years ago

      Dear Dropbox team,

       

      Have the same problem eventhough it only have 1 folder under 50MB, and don't know why I receive the inform that the dropbox account full (pls see attached image).

      As instruction below, I have checked the share tap, but the file size not big (around 450mb).

      and the backups found 2 stranger folders, when I click to delete, there appear below message:

      "Important note: Deleting this drive will also delete any restored files ....." (pls see attached image)

       

      Please help to check and support in this case, many thanks.

       

       

      BR,

      CC

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Colombo, it looks like the backups are taking up quota on your account. Deleting them means it will free up the quota for you, and the drives won't sync to your account any longer.

    • Wallr's avatar
      Wallr
      Explorer | Level 3
      3 years ago
      Bought 2 billion more space but it still won't open so I can't get to files or anything.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Wallr, let's get right to it! 

         

        You mentioned that it won't open. Can you clarify if you're talking about the desktop app? Do you get any errors in regards to the space in your account? 

         

        It seems you're facing the same issue as many others did throughout this thread. I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. 

         

        Keep me posted on the results!

  • Wallr's avatar
    Wallr
    Explorer | Level 3
    3 years ago
    Not, even bought extra stg space. Restarted my computer. No chang.

About Storage Space

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