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Forum Discussion

MigiHunzi's avatar
MigiHunzi
Helpful | Level 6
6 months ago
Solved

Dropbox iOS app is consuming more space than expected.

I have the free 2GB version and have 1GB stored on my Dropbox. But on my Iphone settings it shows that Dropbox uses more than 7GB. Even if my Dropbox is empty.  I‘ve tried deleting the cache and I ...
Mobile
Storage space
  • MigiHunzi's avatar
    MigiHunzi
    4 months ago

    Sorry for the late reply. I checked today if this issue is still ongoing but after today it seems to be fixed. Now it always uses around 200mB.

    Was there an update that fixed this?

MigiHunzi's avatar
MigiHunzi
Helpful | Level 6
6 months ago

Hey Megan

Thanks for helping me out. Here‘s a screenshot of my account page online:

And here a screenshot of my Iphone settings:

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi there MigiHunzi - I just wanted to check if you're still having issues with this. If so, let me know here and I'll reach out via email to investigate further. 

Just make sure that your device and the Dropbox app are up to date. 

  • MigiHunzi's avatar
    MigiHunzi
    Helpful | Level 6
    4 months ago

    Sorry for the late reply. I checked today if this issue is still ongoing but after today it seems to be fixed. Now it always uses around 200mB.

    Was there an update that fixed this?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey MigiHunzi! 

      Thanks for the heads up. Happy to see that your issue is now resolved! 

      That was most likely the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi MigiHunzi​ and welcome back to the Dropbox Community. 

      I’m really glad to hear things are sorted now and thank you for circling back to share your update. It’s always appreciated when folks take the time to follow up, especially with mobile storage questions like this ✨.

      I’m Theresa 👩‍💻, one of the Community Managers here. Since you’re using Dropbox on iOS, I’d love to know... do you have a favourite feature that helps you stay organised or makes managing files on mobile a bit easier?

      Looking forward to hearing from you,

      T 😺 (Dropbox Community Manager)

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