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MigiHunzi's avatar
MigiHunzi
Helpful | Level 6
6 months ago
Solved

Dropbox iOS app is consuming more space than expected.

I have the free 2GB version and have 1GB stored on my Dropbox. But on my Iphone settings it shows that Dropbox uses more than 7GB. Even if my Dropbox is empty.  I‘ve tried deleting the cache and I ...
Mobile
Storage space
  • MigiHunzi's avatar
    MigiHunzi
    4 months ago

    Sorry for the late reply. I checked today if this issue is still ongoing but after today it seems to be fixed. Now it always uses around 200mB.

    Was there an update that fixed this?

MigiHunzi's avatar
MigiHunzi
Helpful | Level 6
6 months ago

Hey Megan

Thanks for helping me out. Here‘s a screenshot of my account page online:

And here a screenshot of my Iphone settings:

 

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi MigiHunzi, 

It is possible that  you may have linked a personal account and a business account ( trial , paid, or expired trial) that are still linked together . That's most likely where the 7.GB is coming from ( 1G from your Personal account, and the rest is from your Business account ). That's the only thing I can think of . Also , there is an Offload App button that when clicked, will free up the storage used by the app, did you consider clicking that button ? Deleting the app as well would help , and just reinstall it . This should not affect the online files that are stored in your Dropbox account as they are still available via online access.  

Hope this helps. 

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