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esteboix's avatar
esteboix
New member | Level 2
4 years ago
Solved

Dropbox is empty but says it's 7GB full

what the title says, db alerted me of not having enough space, though the sum of all folders was way less than the space I have. Now I have deleted every folder in my dropbox, and still says there ar...
Quota
Storage space
  • Rich's avatar
    Rich
    4 years ago
    esteboix wrote:

    db alerted me of not having enough space, though the sum of all folders was way less than the space I have.

    Checked your Backups page?

joancleary's avatar
joancleary
Explorer | Level 4
4 years ago

I have the same problem -- found "Backups" and now don't know which settings to change to get rid of the problem.  Not sure I know what the "Backups" function is?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the nudge here, joancleary.

 

The backup feature is a feature of the Dropbox desktop app, which backs up your desktop folders to Dropbox.

 

Have you tried to disable the feature as a first step?

  • joancleary's avatar
    joancleary
    Explorer | Level 4
    4 years ago

    Thanks for this response.  After days of trying to understand what the backup system is and how to disable it, I was finally able to remove the backed-up items I did not need.  It is almost impossible to find the correct path to the backup system explanations.  They seem to be an unfortunate vicious circle that perpetuates the use of additional Dropbox space.   I am glad to now understand how to extricate my account from this system.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      I see, thanks for the update here, Joan!

       

      I'm glad you were able to figure this out and that everything is back to normal now.

       

      We do appreciate your feedback on this as well.

       

      If you need anything else, make sure to let us know!

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