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Forum Discussion

johnbryce's avatar
johnbryce
Explorer | Level 3
3 years ago

Dropbox is empty but the system is saying it is full.

I have been getting lots of emails from Dropbox telling me to upgrade as I am apparently using 105% of my space when in fact my Dropbox is empty! I have a basic account but i have 16.75GB of space....
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ocapacha's avatar
ocapacha
Explorer | Level 3
3 years ago

Hello,
I'm having the exact same problem. I'm using 339.8 MB of my 2 GB Dropbox Basic quota with 1.6 GB of free space, but I still receive emails saying that I need to upgrade my account. And I'm not using any backup solution. I'm on a Linux system & don't even have the desktop app installed.
Any ideas?
Thanks!
Stefan

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ocapacha, sorry to hear about this.

     

    Can you please take a look at your backups page and let me know if you see any files or folders taking up space there?

    • ocapacha's avatar
      ocapacha
      Explorer | Level 3
      3 years ago

      Hi Walter,
      Nope, there's nothing in there:

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ocapacha, are you a member of any shared folders, or do you have an App folder on your account taking up quota?

         

        You can calculate the size of folders using these steps.

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