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linia's avatar
linia
Explorer | Level 4
10 days ago
Solved

Dropbox is telling me I'm using ~6GB of storage when I have much less.

Hi there, I've recently switched to the free version of Dropbox after being a member for many, many years, because the new features that allow opening and commenting in documents within Dropbox wasn...
Quota
Storage space
  • Hannah's avatar
    Hannah
    10 days ago

    Thanks for taking the time to post to our Community, linia.

    Let's see what we can find out about this.

    Regarding the deleted files, they don't take up space in your account, so permanently deleting them wouldn't free up any extra space.

    Now, since all the sizes of the folders in your screenshot show the > (bigger than) symbol, would it be possible to open each folder to find out the exact size for each one and see if that brings up the size to the one shown in your settings?

    I understand that'd be pretty tedious, but I just want to be sure.

    Let me know what you find!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 days ago

Thanks for taking the time to post to our Community, linia.

Let's see what we can find out about this.

Regarding the deleted files, they don't take up space in your account, so permanently deleting them wouldn't free up any extra space.

Now, since all the sizes of the folders in your screenshot show the > (bigger than) symbol, would it be possible to open each folder to find out the exact size for each one and see if that brings up the size to the one shown in your settings?

I understand that'd be pretty tedious, but I just want to be sure.

Let me know what you find!

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