Forum Discussion

Doonesbury's avatar
Doonesbury
Explorer | Level 4
2 months ago

Dropbox mails says I'm out of space, but I'm using only 17%.

Dropbox Plan
Basic
Device
Macbook Air M2
Operating System/Browser (if using the web)
MacOS 26.0.1
Dropbox App Version (if using the app)


Question or Issue
Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several other and now my storage use is now down to 16,64%.

However, Dropbox keeps sending me mails insisting that I need to upgrade my plan in spite of my low storage usage. It been a few weeks since I lowered my usage to 16,64% but the out of space-mails keep coming.

How do I make this stop? Support rejects my question and has closed the ticket #25687729: Submission from Get Help

Error Messages
Quota

About Storage Space

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