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ssinberg's avatar
ssinberg
New member | Level 1
12 months ago
Solved

Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???

Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files? 
Storage space
  • kingfisherman's avatar
    kingfisherman
    12 months ago

    Megan, 

    Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup. 

    Best, Treva

Ed Hiers's avatar
Ed Hiers
New member | Level 1
12 months ago

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
Ed Hiers wrote:

I am having the same problem. I want to delete some files but can't find my files.

You don't appear to have any (or very few) personal files in your account (it shows 0 bytes). All of your files appear to be from shared folders. You can locate your shared folders on your Sharing page. Refer to the following help article for information on removing them.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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