Forum Discussion

ssinberg's avatar
ssinberg
New member | Level 1
12 months ago
Solved

Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???

Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files? 
Storage space
  • kingfisherman's avatar
    kingfisherman
    12 months ago

    Megan, 

    Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup. 

    Best, Treva

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey kingfisherman, I hope you're doing well!

Have you checked your account's plan page, sharing tab or your Backup to see what they report?

If so, would you mind sending over a few screenshots in order for me to have a visual too? ssinberg I'd also to love to see some screenshots from your end to, just so I can guide you with a better sense of direction.

Keep me posted, and we'll take it from there!

kingfisherman's avatar
kingfisherman
New member | Level 1
12 months ago

Megan, 

Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup. 

Best, Treva

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Any time kingfisherman!

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!