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Forum Discussion
Solved
Dropbox says my account is full, but I don't see any excess files to delete them.
iMac and iPhone
My free usage is apparently full but I can only see 3 folders and they are all empty. How do I find the files to remove them?
Have you checked http://www.dropbox.com/backups ?
Thanks. I have a folder called "Archive" that appears to be the size of the space used but it won't let me delete it!
Update: The Archive folder is now smaller after trying to delete and has freed up some space but it now shows an error.
Update: Files now gone. I'm being impatient!!
Theresa
Community Manager
Community ManagerHi there Tiggy1955 and welcome to the Dropbox Community. I’m really glad to hear your storage issue is resolved and thanks so much for coming back to update us!
I’m Theresa 👩💻, one of the community managers here on the forum. I love popping into conversations like this or starting new ones. Since you’re using Dropbox on Apple devices, I’d love to know... how are you finding the experience? Do you have a favourite feature that makes things easier on macOS or iOS?
Looking forward to hearing more,
T😸 (Dropbox Community Manager)
