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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
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Referrals
Storage space
  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi DaveBlue534! Welcome to our Community. 

Have you checked your Backups page here to make sure there are no backups taking up the extra space on your Dropbox account? 

Other than that, I’d also suggest looking at your Shared tab here; you may be part of a shared folder that’s taking up your space instead.

If none of the above suggestions help though, I’d like you to send me a screenshot of what you see on your Plan tab.

Ping me, once you have more updates.

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