Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
Error Messages
Referrals
Storage space
  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago

Hi Nancy,

Thank you for your prompt and very helpful reply.  I don't have any backups, but when I clicked on the Shared tab link you provided, I saw many folders that I had deleted from dropbox years ago.  So I right clicked on each and removed access.  I also clicked on the link to Price Plan you provided and that showed more files under Regular files... so I deleted many folders there too.

I wonder whether I am deleting folders in the correct way?

From my Windows 10 PC, in Windows Explorer, I right-click on folders within the Dropbox top-level folder and 'delete' from there.

Do I need to do something else to somehow remove a 'shared copy' or something?

Now when I click on my Plan tab I see

Using 19.1 GB of 18.25 GB

Is there some way, I can list the files (or folders) and see the size of each... so I can focus on the large files/folders to delete them?

Best Wishes,

Dave

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    DaveBlue534 wrote:

    Is there some way, I can list the files (or folders) and see the size of each... so I can focus on the large files/folders to delete them?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!