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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
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  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago

Thanks Nancy​ 

Please see screenshot below.

On top of the screen, there are 5 folders shown with images.

The second one is titled "Burren Yoga Kanta Oct 2014" and shows photos in that folder in the image.

However I deleted that folder over an hour ago.

But when I scroll down the page, (about 20 folders from the bottom) I can see that same folder listed... and no size showing.

I wonder whether it was actually deleted... and why is it showing at the top of the page.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey DaveBlue534, thanks for the screenshot!

Can you login to your account from a different browser or from a private browsing window and let us know if you see the same behavior?

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