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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
Error Messages
Referrals
Storage space
  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago

Hey Hannah​ 

I logged in using an Incognito window and still see the same thing. 

Folders that I have previously deleted are still showing on the top of the screen.

Within the incognito window, I have selected many folders to delete them.

But it is still saying that I am using 18 GB of file space.

Is there some way that a Dropbox support person could take a look at my account to see what the problem is?

Best Wishes,

Dave 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey DaveBlue534, thanks for the info you've provided so far! 

One more question: did you delete these folders online, or using the app locally on your device? 

Also, does your plan page also report the same allocated quota? 

  • DaveBlue534's avatar
    DaveBlue534
    Helpful | Level 6
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      We're  glad to hear it's  sorted and thanks for keeping us in the loop too DaveBlue534 

      Let us know if anything else comes up!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi there DaveBlue534​  and welcome back to the Dropbox Community. I’m glad to see that your storage issue got all sorted out. 

      I’m Theresa, by the way, and you’ll likely spot me around the Community 👩‍💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

      If you’re up for it, I’d love to hear how you make the most of Dropbox. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.

      T 😺 (Dropbox Community Manager)

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