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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
8 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
Error Messages
Referrals
Storage space
  • DaveBlue534's avatar
    DaveBlue534
    8 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
8 months ago

Hi Megan​ 

I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

Problem solved.

Thank you all for your prompt replies and help with this!

Best Wishes,

Dave

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

We're  glad to hear it's  sorted and thanks for keeping us in the loop too DaveBlue534 

Let us know if anything else comes up!

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