Forum Discussion

pehirsch51's avatar
pehirsch51
Helpful | Level 5
2 months ago

Dropbox took away all the GBs I had earned by referring other users. Why is that?

Question or Issue
Dropbox took away all GB I obtained by me promoting others over years to use DB - WHY?

Referrals
Storage space

21 Replies

Replies have been turned off for this discussion
Show More
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for joining our Community, pehirsch51! 

    Can you go to this page and send me a screenshot of what you see? 

    Do you remember how much Dropbox space you had in total, before your referrals were removed? 

    We’ll take it from there.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions