Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Deskal's avatar
Deskal
Explorer | Level 4
3 years ago
Solved

Dropbox v165.4.4300 not releasing disk space

I recently upgraded to v165.4.4300 on my MacBook Pro Monterey 12.6.1 Before the upgrade, I had 1TB of files in my DB folder and 700 GB of free space. I require all files to be accessible offline. Wh...
Quota
Storage space
  • Nancy's avatar
    Nancy
    3 years ago

    Hey Des! I hope you’re doing well and sorry for jumping in. 

     

    As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future. 

     

    Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.

Deskal's avatar
Deskal
Explorer | Level 4
3 years ago

Hi Jay,

All files are already marked "online" and "online-only files on Mac" is enabled.

The problem is that when the new version of DB took all the files (1TB) online, it did not release the 1TB of disk space, so if I change all to "offline", DB grabs ANOTHER 1TB of disk space.

 

Regards,

Des.

 

EdwardBlackmon's avatar
EdwardBlackmon
New member | Level 2
3 years ago

Online-only files on Mac are enabled, and all files are already designated as such. The issue is that the new DB version uploaded all of the files (1TB), which is a concern.

  • Deskal's avatar
    Deskal
    Explorer | Level 4
    3 years ago

    Sorry, I do not understand your response. I would appreciate some more detail. Thank you.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Deskal, and sorry for jumping in. 

       

      Can you please let me know what’s the current syncing status of your desktop app? You should be able to see this by clicking on the small Dropbox icon located in your menu bar.

      • Deskal's avatar
        Deskal
        Explorer | Level 4
        3 years ago

        The status is: "everything is up to date"

         

        For every filename on my SSD on my MBP, there are two versions of every file/folder when I do a search in Finder:
         
        1. username>library>cloudstorage>dropbox>filename of zero bytes size
         
        And
         
        2. username>dropbox>filename of full file size 
         
         
         
        So there is a hidden set of all my files totalling 1TB in an inaccessible location (the old Dropbox folder) and only discoverable via Finder.
         
        This is exactly as I described at the outset. DB did not release the file space occupied by the old DB folder when it set up the cloud storage location.

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!