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Deskal's avatar
Deskal
Explorer | Level 4
3 years ago
Solved

Dropbox v165.4.4300 not releasing disk space

I recently upgraded to v165.4.4300 on my MacBook Pro Monterey 12.6.1 Before the upgrade, I had 1TB of files in my DB folder and 700 GB of free space. I require all files to be accessible offline. Wh...
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  • Nancy's avatar
    Nancy
    3 years ago

    Hey Des! I hope you’re doing well and sorry for jumping in. 

     

    As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future. 

     

    Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Deskal, and sorry for jumping in. 

 

Can you please let me know what’s the current syncing status of your desktop app? You should be able to see this by clicking on the small Dropbox icon located in your menu bar.

Deskal's avatar
Deskal
Explorer | Level 4
3 years ago

The status is: "everything is up to date"

 

For every filename on my SSD on my MBP, there are two versions of every file/folder when I do a search in Finder:
 
1. username>library>cloudstorage>dropbox>filename of zero bytes size
 
And
 
2. username>dropbox>filename of full file size 
 
 
 
So there is a hidden set of all my files totalling 1TB in an inaccessible location (the old Dropbox folder) and only discoverable via Finder.
 
This is exactly as I described at the outset. DB did not release the file space occupied by the old DB folder when it set up the cloud storage location.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, what you describe is a bit odd, indeed.

     

    Can you please send me two screenshots showing a file that’s located on both the old and new location, along with its filepath? Just make sure your username is hidden before uploading it here.

     

    I'd like to have a visual, so that we can investigate this further.

    • Deskal's avatar
      Deskal
      Explorer | Level 4
      3 years ago

      Nancy, I have attached two screenshots. I searched in Finder for folder "kwantum". You will see in one shot the file is in the old Dropbox folder and the second one is in the cloud dropbox folder. (breadcrumb is at the bottom of the screen.) I have tested that if I modify a file (word document say) in the old Dropbox folder, it does get synced as cloud DB does not know about it. Although the files kwantum files have different dates - they are identical and have not been modified. I have repeated this for several pairs of folders.

       

      Regards,

       

      Des.

       

       

       

      not get synced as new cloud DB doesn't see .

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Deskal, do files in the folders themselves have different sizes and dates?

         

        Which files have the sync icons next to them?

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