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hexabandi's avatar
hexabandi
Explorer | Level 3
4 years ago
Solved

Earned space disappeared

Dear Dropbox Friends,   It looks for a few weeks I lost all my bonus space earned during the past years. My personal info page still shows I have valid 3.25GB Bonus Space Earned. See picture ...
Quota
Storage space
  • Rich's avatar
    Rich
    4 years ago
    hexabandi wrote:

    It shows 8+GB, but What I have in my PC's Dropbox folder is only 4,77GB

    Check your Backups page.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
hexabandi wrote:

Clearly states I had 48G expired, but I have 3.25GB living. 

Seems to explain your issue then. The space earned from mobile device promotions (in your case, Samsung) is not permanent and will expire, typically after one or two years.

 

Your Plan page will show you the total amount of storage space available to you, along with your current usage.

hexabandi's avatar
hexabandi
Explorer | Level 3
4 years ago

Thanks, But may be, may be not. Not more than a guess. Who knows...

 

Few facts:

It was OK until this summer,  not 1 or 2, but started 7 years ago, I've searched my inbox, I found no mail/warning from Dropbox about this change or expiration. The website states it is still living.

I think it's rather technical issue, call it "imperfection" or unjust.

Andras

hexabandi

 

 

   

 

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    hexabandi wrote:

    I think it's rather technical issue ...

    If you're specifically referring to the removal of the 48GB of bonus space, then the only technical issue would be why it wasn't removed sooner. The 48GB Samsung promotion was for two years, after which the space expired. It was never permanent storage.

    • hexabandi's avatar
      hexabandi
      Explorer | Level 3
      4 years ago

      Not at all. Please see my original post.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey hexabandi, can you let us know what your plan tab reports about your usage?

         

        What's the exact amount of space you're using?

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