Forum Discussion

Sena47's avatar
Sena47
New member | Level 2
2 years ago

Earned Storage space lost after downgrade.

Hello, I downgraded my account and my earned space was diminished.  I would like the earned space back as it was earned through referrals and I was told it would be unaffected.  How do I go about thi...
Referrals
Storage space
bnation's avatar
bnation
Explorer | Level 4
2 years ago

I had 16 GB of storage that I had earned before I upgraded to Dropbox plus. I have downgraded back to Dropbox basic but now I only have 2 GB storage. I understood that I would not lose 14 GB of storage when I downgraded.

 

Now that I am back on the basic plan I can’t even contact Support. 

 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reaching out to us, bnation.

     

    Downgrading your account wouldn't cause you to lose all your referral space.

     

    Can you take a look at what your plan page is reporting?

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