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aihand's avatar
aihand
Explorer | Level 3
3 years ago

exceeding storage space

I am uploading files from google Drive. I just uploaded a batch of PDF's but not all are showing in the files list. The batch went over my storage quote (2GB). I am now at 124% of my quota. No problem, I will undo the upload or return files back to Google Drive. Can I do this? The options seem only to be "delete" or "Upgrade plan". But I can't access the files I just tried to upload. I also clicked (before upload) the "delete files from source after upload" option. 

 

1. Can I access the batch of files that went over my limit that I just tried to upload? How?

2. Can I undo the action and return the files to Google Drive?

3. Were the files that exceeded the quote also deleted from google Drive? In essence, these files (not appearing in Dropbox) are now "in limbo" until I pay for an upgrade or delete files? (I can't move files now - because I've exceeded my storage limit.

4. Since deleting files now permanently deletes the files (and downloads are not an option (my hard drive hasn't the space). Moving is also not an option Dropbox allows.) am I stuck with having to pay for an upgrade ($18 per month)?

5. If I pay for the upgrade, I assume I can access the files in limbo (if they are indeed in limbo - I batched the upload so I don't know if Dropbox deleted them from Google drive).

 

6. Why does Dropbox allow for you to exceed your quota, then hostage the files that represent the overage, until you pay? Would it not be possible to stop the upload before the limit is reached? So customers can avoid being put in this position? That is, avoid being forced to delete files, or forced dot download them - which may encounter hand drive storage capacity issues (which is why we use dropbox) - or third, and short of the first two untenable options - be forced to buy a Dropbox plan? Wouldn't it be more up front and direct and customer-friendly just to say, "Hey, you're at your limit now, we've stopped uploading, buy storage to continue?"

 

Can anyone confirm deny and or answer my concerns?

 

 

 

Storage space

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey aihand, thanks for posting your questions to the Dropbox Community.

     

    Just to clarify, when you chose to export the files from Google Drive and chose the "delete files from the source after upload", this is an action taken by Google Drive and not Dropbox.

     

    Any files that have successfully been uploaded to your Dropbox, will be found in your All files page here, even if you're over quota.

     

    I'm afraid there's no way to undo this action through Dropbox, nor can you export the uploaded files automatically back to Google Drive.

     

    You can download them to your computer and then re-upload them to Google Drive, if that's a possibility.

     

    Logically, the files that didn't successfully export, should still be in Google Drive, is that not the case?

     

    Let me know if you have any questions.

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