Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey all, thanks for bringing this to our attention!
Out team keeps an eye on this, and we will let you know more about this, once we have further news.
Thanks again!
Great - thanks - Definitely mac client. Let me know what further information you need.
Hannah Jay Calvin2DBX - any ideas? Thanks
@Hannah @Jay @CalvinDBX - any updates? Thanks
BenDBXCommunity Manager
Hi Everybody,
We have implemented a change that should fix these error messages. Please quit and restart your Dropbox app for this change to take effect.
conalwn Gladya1 and any other users who have received this error, let me know if this has fixed the problem for you. If not, I'll inform the appropriate team so that we can take another look.
Regards,
Ben
Hello
Tested a number of times, after dropbox restart and then after macbook restart.
Issue is still present with dropbox only 40% full.
As an experiment, I also deleted the dropbox.cache directory and replaced it with a version from when I freshly installed the application.. but no joy there either (I had long suspected the cache as being a culprit).
- BenDBX
Hi conalwn,
Thanks for your patience. Information from large uploads can be stored within the app. You may have already attempted this, but you can try signing out and signing back in to clear any data stored within the app.
Can you confirm the device that you're using? The team member I'm in contact with is requesting this information to assist further.
Regards,
Ben
- BenDBX
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
So... next support question. What application does dropbox recommend as the best alternative to dropbox?
Hi, Ben. I have been getting the dropbox full error for a long time now. I deleted everything, signed out and in again and still it says full. I restored some of the files I deleted although it still shows full regardless of what I do. Cleared cache, nothing changed. I never used to have this problem until recently for years of using the free dropbox. What can I do to solve this problem and see what space I actually have? In the past I had plenty more than what I have now and it never showed full.
Hi Ben,
I upgraded my dropbox account on November 10th from Basic to Dropbox Plus. I keep getting a message saying I have used all my space which is incorrect. I have logged out and in again but I'm still getting the message. Any advice?
- I just started a business account and I should have plenty of space to upload files but is telling me that after 136 gb of uploading that “there is not enough space”. I set it up so I have no limit for uploading so I’m quite confused as to why it’s stopped me from uploading further
It's the database file in my case, there's a bug causing it to get filled up, so I had the remove the file. Is it just images you're having a problem with?
I have to remove this file (you may want to try moving the file sideways):
rm /Users/YOUR_NAME/.dropbox/instance4/photo.dbxIn your case though I'd find the photo.dbx file, move it somewhere else and then restart dropbox to see if it solves your issue.
I mean, I do love dropbox but it's just been getting worse for about the last years - and then I saw this:
Let me know how you get on.
