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conalwn's avatar
conalwn
Helpful | Level 5
3 years ago
Solved

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey all, thanks for bringing this to our attention!

 

Out team keeps an eye on this, and we will let you know more about this, once we have further news.

 

Thanks again!

Georgina Wade's avatar
Georgina Wade
New member | Level 2
3 years ago

Hi Megan

 

Thanks for the reply. I think the system is ignoring the space that was granted by referring people to DropBox.  In my case I have an extra 6.25 GB but usage message is not taking it into account.  Has something changed in the calculation of free space? 

 

Georgina 

 

  • Gladya1's avatar
    Gladya1
    Explorer | Level 3
    3 years ago
    I originally had 6 gb of space. I received 100 gb free (new HP laptop purchased). Now I have 102 gb space. You think dropbox uses a calculator? I’m not going to bother asking about it.

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