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Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
Hi BenDBX
The sole way I get back to a synching state is by signing out and signing in again π
But the issue is only temporarily resolved and it generates a lot of work.
I'm executing Mac client v184.3.6480.
Thankyou!
BenDBX
Community Manager
Community ManagerHi conalwn,
Thanks so much. I've passed all of this information onto our engineering team. I will update you when I know more, or if we need any additional information.
Regards,
Ben
- BenDBX
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
So... next support question. What application does dropbox recommend as the best alternative to dropbox?
Hi, Ben. I have been getting the dropbox full error for a long time now. I deleted everything, signed out and in again and still it says full. I restored some of the files I deleted although it still shows full regardless of what I do. Cleared cache, nothing changed. I never used to have this problem until recently for years of using the free dropbox. What can I do to solve this problem and see what space I actually have? In the past I had plenty more than what I have now and it never showed full.
Hi Ben,
I upgraded my dropbox account on November 10th from Basic to Dropbox Plus. I keep getting a message saying I have used all my space which is incorrect. I have logged out and in again but I'm still getting the message. Any advice?
- I just started a business account and I should have plenty of space to upload files but is telling me that after 136 gb of uploading that βthere is not enough spaceβ. I set it up so I have no limit for uploading so Iβm quite confused as to why itβs stopped me from uploading further
It's the database file in my case, there's a bug causing it to get filled up, so I had the remove the file. Is it just images you're having a problem with?
I have to remove this file (you may want to try moving the file sideways):
rm /Users/YOUR_NAME/.dropbox/instance4/photo.dbxIn your case though I'd find the photo.dbx file, move it somewhere else and then restart dropbox to see if it solves your issue.
I mean, I do love dropbox but it's just been getting worse for about the last years - and then I saw this:
Let me know how you get on.
