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conalwn's avatar
conalwn
Helpful | Level 5
3 years ago
Solved

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

conalwn's avatar
conalwn
Helpful | Level 5
2 years ago

Thanks Patricio  - I agree - but I tried freeing up space, and I did actually start by asking if this was an attempt to drive me on to a plan where I'm paying for additional space.  But the thing that doesn't give me confidence is that newly paying members also see this issue so it looks far more like a bug.  And I'm aware dropbox aren't especially rooted in fixing those issues right now.  It could be that they are encouraging users to move to a different platform, rather than turfing them off.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
conalwn wrote:

Thanks Patricio  - I agree - but I tried freeing up space, and I did actually start by asking if this was an attempt to drive me on to a plan where I'm paying for additional space.  But the thing that doesn't give me confidence is that newly paying members also see this issue so it looks far more like a bug.  And I'm aware dropbox aren't especially rooted in fixing those issues right now.  It could be that they are encouraging users to move to a different platform, rather than turfing them off.

If you are getting a message saying its too big then its too big - this has ALWAYS been the case (correctly). However, the wording on it is a bit rubbish as if it says you need 3gb of space, for example, that means 3gb MORE not an account with 3gb in it - so actually its possible a free account may never ever be able to accept it if there total account limit is say 2gb. It doesnt say that either, unfortunately. 

 

The only time quotas have been off on the website is if people have used backup: www.dropbox.com/backups

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    Hey Mark 

    You've missed the first few thread entries that detail the issue.

    I can completely clean out my entire dropbox on mac so that I have 8GB available.

    I plug in iphone to import, say, 200MB of photos and I get 'out of space' on the mac client.

    Yet if I sign out of the account on mac, and then back in again, the import will work.

    And signing out and in again everytime I attach my phone to my mac is not a workable solution.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi conalwn and keemao,

       

      Thanks for your patience while we looked into this. I've been informed that this requires an account-specific solution in running a terminal command. Would you mind if I reached out to you via email to provide you with the information you need?

       

      Regards,

      Ben

      • conalwn's avatar
        conalwn
        Helpful | Level 5
        2 years ago

        BenDBX - sure I can do that.  Is it rm -rf ~/dropbox? 😉 just kidding 🙂

        But yes - send it on and I will do it.

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