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conalwn's avatar
conalwn
Helpful | Level 5
3 years ago
Solved

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac).

Resolution: sign out and sign in again.. but that means setting up my profile again each time, choosing locations, and closing badges, and so on and so on - and this take a lot of time..  What's the real fix or workaround here? And why haven't dropbox fixed it.

Why on earth would I buy an upgraded plan when something as simple as this fails to function correctly..

Other tests I've tried: complete uninstall / reinstall.

 

desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

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  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    BenDBX - sure I can do that.  Is it rm -rf ~/dropbox? 😉 just kidding 🙂

    But yes - send it on and I will do it.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    conalwn Great, I've just sent you an email. I'd advise against using that particular terminal command!

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    BenDBX - yep - sorry - just kidding.

    I have heard from support and they've given me the terminal command.  I'll wait for the next propagation of the issue and let you know,  Thanks a lot for your continued support; it's appreciated.

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    Thankyou!  I can confirm the issue is resolved.

  • Magicmothswarm's avatar
    Magicmothswarm
    New member | Level 2
    2 years ago
    I just started a business account and I should have plenty of space to upload files but is telling me that after 136 gb of uploading that “there is not enough space”. I set it up so I have no limit for uploading so I’m quite confused as to why it’s stopped me from uploading further
  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    It's the database file in my case, there's a bug causing it to get filled up, so I had the remove the file.  Is it just images you're having a problem with?

    I have to remove this file (you may want to try moving the file sideways):

    rm /Users/YOUR_NAME/.dropbox/instance4/photo.dbx
     

    In your case though I'd find the photo.dbx file, move it somewhere else and then restart dropbox to see if it solves your issue.

    I mean, I do love dropbox but it's just been getting worse for about the last years - and then I saw this:

    https://www.itpro.com/business/careers-and-training/dropbox-layoffs-continue-as-firm-cuts-another-20-percent-of-staff

     

    Let me know how you get on.

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