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Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Sure. Do I need to post my email address for you here publicly?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorNo worries, UBG, I've just sent you an email to the address you have here on the Community.
Make sure to get back to me when you can!
Good morning. Were you able to come up with a solution to this problem? I am having the same issue on my Win10 PC, with the dropbox_bi folder taking up 76.5 GB. I noticed that I was running out of space and freed up what I could, only to have it filled again the next day. When checking the drive with Spacesniffer I see that the dropbox_bi folder appears to be the culprit.
I have a suspicion that my folder might have been created in a previous Dropbox account that I've stopped using. Have you opened a new Dropbox account?
No, I have been using the same one for years.
- I have the same hidden file. 1tb ssd and this file is using 527gb. Can I just delete it.
I am having the same problem described in this thread. There is a file called .dropbox_bi in the User directory that is taking up 73.6 GB and causing my Hard Drive to be out of space. If I drill down further the culprit is a Backup of my external hard drive. I don't need a back up of that drive, that is it's main purpose (to back up my hard drive). Is there a solution for this?
Thank you.
- Jay
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
- Hannah
Hey Loladzinergirl, if you're having the same issue, can you try the steps in Jay's reply above, to see if they help?
- Hannah
Hey stacymidd123456789, you should be able to see the steps that Jay provided here.
Are you having trouble accessing the post?
