Forum Discussion

Vitaaliy's avatar
Vitaaliy
Explorer | Level 3
2 years ago

How can I be using 8.69 GB out of 2 GB? Where can I check my actual storage?

Hi! I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"? I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied ...
Dropbox Basic
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Vitaaliy wrote:

I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied by each my material.

Your actual usage can be found on your Plan page.

 

I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"?

Have you checked your Backups page?

Vitaaliy's avatar
Vitaaliy
Explorer | Level 3
2 years ago

Thank you, Rich, for your prompt reply.
I do not understand how I can use 8.69 GB of 2 GB space. My Baqckups page is empty. I would like to see space occupation table with exact memory occupied by each item. Is it possible here? Why this first rate information is buried so deep somewhere? How can I plan using DropBox facility with closed eyes?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Vitaaliy, have you tried clicking the link that Rich provided in order to see a breakdown of your account's quota on your plan page? 

     

    What do you see there? Feel free to send over a screenshot if you have any. 

    • Vitaaliy's avatar
      Vitaaliy
      Explorer | Level 3
      2 years ago

      Hey, Megan, Here is my Plan page:

      Your Personal Dropbox account is full Using 8.7 GB of 5.5 GB
      Regular files (2.3 GB)
      Backup (6.4 GB)
      Replay (0 bytes)
      Shared files (0 bytes)

      Sorry for the text format. The option: insert/edit image - does not function at all...

       

      My Backup is empty:

      Backup
      Drop files here to upload,
      or use the 'Upload' button

      More ways to add content

       

      No images - due the same reason. So many features here do not work or work in some strange way. I feel like Alice in the Wonderland and am almost ready to quit.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Let's try something else Vitaaliy. 

         

        Would you mind accessing both your Backup page and our Community page through a different browser, please? Just to check if this is a browser-specific issue. 

         

        If the Backup page is empty, can you check again if you can upload a screenshot while using a different browser, in order for me to have a visual? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!