Forum Discussion

Vitaaliy's avatar
Vitaaliy
Explorer | Level 3
2 years ago

How can I be using 8.69 GB out of 2 GB? Where can I check my actual storage?

Hi! I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"? I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied ...
Dropbox Basic
Storage space
Vitaaliy's avatar
Vitaaliy
Explorer | Level 3
2 years ago

Hey, Megan, Here is my Plan page:

Your Personal Dropbox account is full Using 8.7 GB of 5.5 GB
Regular files (2.3 GB)
Backup (6.4 GB)
Replay (0 bytes)
Shared files (0 bytes)

Sorry for the text format. The option: insert/edit image - does not function at all...

 

My Backup is empty:

Backup
Drop files here to upload,
or use the 'Upload' button

More ways to add content

 

No images - due the same reason. So many features here do not work or work in some strange way. I feel like Alice in the Wonderland and am almost ready to quit.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Vitaaliy wrote:

Sorry for the text format. The option: insert/edit image - does not function at all...

It does function, but in the past you needed to be at least a Level 3 user before it was available. I don't know if that's still the case.

 

 

  • Vitaaliy's avatar
    Vitaaliy
    Explorer | Level 3
    2 years ago

    Thank you Rich! Now I became already Level 3 user, and we will check your idea.

    - No! It did not work.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me too, Vitaaliy! To clarify, what do you see exactly when clicking on the camera icon Rich sent above to upload your screenshot here? Since your screenshots don’t get saved to your Dropbox account, you shouldn’t have any issues.

       

      I’m just asking because we need the screenshot of your Backups page to look into this further, since what you’re seeing is a bit odd indeed.

      • Vitaaliy's avatar
        Vitaaliy
        Explorer | Level 3
        2 years ago

        Nancy! I am deeply touched with your attention to my issue, but believe me - I cannot upload any screenshot here. Trying it through the means provided fails through Firefox and Opera browsers. Please, provide some alternative means to send it here and we will be happy.
        By the way... Maybe you have the possibility check my account as administrator - and find yourself what is wrong there.

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