Forum Discussion

Vitaaliy's avatar
Vitaaliy
Explorer | Level 3
2 years ago

How can I be using 8.69 GB out of 2 GB? Where can I check my actual storage?

Hi! I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"? I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied ...
Dropbox Basic
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, Vitaaliy! To clarify, what do you see exactly when clicking on the camera icon Rich sent above to upload your screenshot here? Since your screenshots don’t get saved to your Dropbox account, you shouldn’t have any issues.

 

I’m just asking because we need the screenshot of your Backups page to look into this further, since what you’re seeing is a bit odd indeed.

headhead4's avatar
headhead4
New member | Level 2
2 years ago

Hello, I'm having a similar issue. I'm getting an error of 6gb out of 2gb. I had gotten a few bonuses over the years, but it seems there is some sort of bug. When I go to my plan, it says I have 6gb out of 6gb being used.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    headhead4 wrote:

    When I go to my plan, it says I have 6gb out of 6gb being used.

    Provide a screenshot, please. It should look like this:

     

     

  • headhead4's avatar
    headhead4
    New member | Level 2
    2 years ago

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    headhead4 wrote:

    When I go to my plan, it says I have 6gb out of 6gb being used.

    You have 5.9GB of data in shared folders which is filling your account to near capacity.

  • headhead4's avatar
    headhead4
    New member | Level 2
    2 years ago

    oh ok. Thank you. I was so confused of how to read that.

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