Forum Discussion

tglass's avatar
tglass
New member | Level 2
6 months ago

I can't delete files to make up space as I'm redirected to upgrade

I have an existing Dropbox account and the message from Dropbox is that I need to upgrade which I can't do the problem is I can't go into my existing Dropbox account and delete all the files to free up space every time I try to that it redirects me to upgrading am I wasting my time?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey @tglass - sorry to hear you're having issues with this.

     

    There should be an option to close the prompt you mentioned. Could you clear your browser's cache and/or try another browser and let me know if this persists? 

     

    If it does, please send us a screenshot so that we can have a visual too.

     

    Thanks! 

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