Forum Discussion

erinsong's avatar
erinsong
New member | Level 1
2 years ago

I deleted files but still have no free storage space available

Hi all!  I had filled my storage space with mostly photos, and when i ran out of space, i deleted all the photos.  But it's still showing my storage as overfull!  what's up with that? How do i regain my storage space once files are deleted?  Thanks!

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi erinsong, thanks for bringing this to our attention.

     

    Could you let me know what you see on this page on your account for the breakdown on your quota usage?

     

    This will help me to assist further!

  • erinsong's avatar
    erinsong
    New member | Level 1
    2 years ago

    can't reply! Keep getting error message: post contains invalid h t m l

    "yr personal dropbx acct is full - Using 2.1 GB of 2 GB"  (all in Regular Files)

    If not that, what specifically do you want to know? maybe i can type in a number or word

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you use these steps in the second section to calculate the size of folders on your Dropbox account, as it sounds like you might have some large files hidden in a subfolder somewhere.

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