Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

Anahston's avatar
Anahston
New member | Level 2
4 years ago

I recently tried to claim my free space with my Asus laptop and I didn't get the additional space... Only 2gb.

AHustle9's avatar
AHustle9
Explorer | Level 3
4 years ago

i have a new laptop with myasus installed, i tried many times to install Dropbox from inside MyASUS -- to claim the 25gb promo -- but it just wont install?
i also tried resetting windows, making a new user account and installing Dropbox from the Dropbox website ---- it does install but i can't claim the 25gb 1 year promo that way? i also tried clicking the claim button from MyASUS after manually installing dropbox but still nothing happens.

Any help?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey AHustle9, how are you today? 

     

    I just sent you an email, in order for us to have a closer look as to what might be happening and why. 

     

    Reply back to me, and we'll take it from there. 

     

    Cheers! 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!