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StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

HealingRayne's avatar
HealingRayne
Explorer | Level 3
4 years ago

Hi. I also just bought a new ASUS and when I try to download drop box for the free 25G it just keep saying its downloading. I know it doesnt take 30 minutes to download or claim.  Please help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi HealingRayne, how are you today?

 

Didn't the app come pre-installed to your device? Have you tried re-booting the device? 

 

Let me know!

  • HealingRayne's avatar
    HealingRayne
    Explorer | Level 3
    4 years ago

    Hi Megan. No. Dropbox does not show up in my list of apps. I found it under the Asus promotions with my new laptop.  It offers 25GB in dropbox and has me click the Get It Now button but nothing happens. The button doesn't even initially say "installing."  When I went to close the MyAsus window it says that if I close it will stop dropbox from installing. So I waited about 30 minutes and it still didnt install. When I went to close out of MyAsus the button flashed "installing" but then went back to Get It Now.. and as I closed the window it said it had to stop the download in order to close window. I rebooted the laptop and tried again.  This time it sat for 2 hours and still didnt complete an install.  If I go to dropbox, I can download the app but I only get 2 GB and not the 25GB promotion.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HealingRayne, happy Friday! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

     

    Let me know!

  • HealingRayne's avatar
    HealingRayne
    Explorer | Level 3
    4 years ago

    absolutely!  feel free to email me. Do you have my email thru my account or do I need to send it?

  • HealingRayne's avatar
    HealingRayne
    Explorer | Level 3
    4 years ago

    Hi Megan. I have not received an email.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi, HealingRayne, I've sent you an email, please could you reply to it as soon as possible.

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