Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

nikhilkp's avatar
nikhilkp
Explorer | Level 3
3 years ago

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago
nikhilkp wrote:

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

Have you done the rest of what is needed and completed www.dropbox.com/gs ?

  • nikhilkp's avatar
    nikhilkp
    Explorer | Level 3
    3 years ago

    Yes i have done all the above steps

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi nikhilkp, I hope you're doing well! 

     

    Would it be okay for me to send you an email, in order for us to have a closer look into this? 

     

    Let me know!

  • nikhilkp's avatar
    nikhilkp
    Explorer | Level 3
    3 years ago

    Yes please email me for the same

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi nikhilkp, I just sent you an email!

     

    I'll see you there. Cheers!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!