Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

IvoBerkhoff's avatar
IvoBerkhoff
Explorer | Level 3
3 months ago

I didn't receive the referral space to my Dropbox account.

Dropbox Plan Standard Device iPhone 13, Elitebook 845 G10, Microsoft Book Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Que...
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi IvoBerkhoff! Thanks for your post.

As a first step, I’d recommend looking at this Community post, in case some of the scenarios there apply to you. 

Other than that, have you already reached out to our support team perhaps? Since we don't have any account visibility here on the forum, I can check any ticket number(s) you may have and go from there.

Keep me posted.

  • IvoBerkhoff's avatar
    IvoBerkhoff
    Explorer | Level 3
    3 months ago

    Hi Nancy,

    I don't meet these scenarios, so how do I contact your helpdesk? It seems they're too well protected. I've tried everything and ended up here. How can I contact the Dropbox Helpdesk directly?

    Thanks in advance 👍

    Greetings, Ivo

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Thanks for double checking, Ivo! And no worries; I’ve just logged a ticket for you. 

      Please check your Community email address and reply back to me.

      • IvoBerkhoff's avatar
        IvoBerkhoff
        Explorer | Level 3
        3 months ago

        Thanks a lot Nancy.

         

        Have a nice day 👍😃

About Storage Space

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