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14mo444rp4's avatar
14mo444rp4
New member | Level 2
4 months ago

I have a Basic free plan using 837 MB, and I am told I must upgrade as I'm using 2.1 GB

I have a basic ( free ) plan, using 837mb, and am told I must upgrade because I'm using 2.1 g.

Not sure how to deal with this.

Quota
Storage space

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey 14mo444rp4​, thanks for joining us here on the Dropbox Community.

    Would you mind sending us a screenshot of what you see on the plan page of your account settings here?

    Do you perhaps have any shared folders or backup files taking up your space?

    Thanks in advance!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi 14mo444rp4​,

    While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page.

    It covers "My account is empty but Dropbox says it's full".

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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