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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Chinnu_bond007, thanks for your nudge again.

    I just sent you another email. Could you check your inbox and let me know if you can find it now?
  • svorugan's avatar
    svorugan
    New member | Level 2
    5 years ago

    Hello, There,

     

    I have the similar issue of receiving 25GB instead of 100GB. I bought this laptop on 26th Oct 2021. 

     

    I am happy to provide any additional information about the purchase, please let me know.

     

    Thank you,

    Srinivas.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey svorugan, sorry to hear about this.

    May I reach out via email to have a better look into this matter? 

    Let me know here and I'll use the one that's connected to your profile here in our Community. 
  • pravin p's avatar
    pravin p
    New member | Level 2
    4 years ago

    Hi I too have similar problem. Moreover, I have a question. - is the promotional offer valid only for a year? or I would get the allocated space every year from the date I redeem the offer?

  • pravin p's avatar
    pravin p
    New member | Level 2
    4 years ago

    I have purchased new HP laptop in year 2021. However, i have received only 25 Gb of space. However, when i read through the terms of the offer, I was eligible for 100 GB space. In addition, I want to know if I would receive the space every year from the start of the offer or only for one year?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Pravin - sorry to hear you're having issues with this. 

    Would you like me to send you an email so that we can have a better look internally?

    And just so you know, this type of promotions are usually valid for a year. 
  • pravin p's avatar
    pravin p
    New member | Level 2
    4 years ago

    Hi walter, thankyou for prompt reply. I checked my account I haven't received email from you. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the nudge pravin p 

    I just sent you an email so please have a look at your inbox and we'll take it from there.

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