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cheyne's avatar
cheyne
New member | Level 2
6 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.

Referrals
Storage space

24 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JackBes21, thanks for reaching out to us.

     

    Is it possible that your friend didn't install the Dropbox desktop app on their computer?

     

    Can you check the referral status in your account settings and let us know how it appears?

  • JackBes21's avatar
    JackBes21
    New member | Level 2
    3 years ago
    Thanks a lot, i didn't know that you need to complete those steps to get the bonus, i thought you only needed to make someone register.
    I checked the section of the referral status and in fact it says "waiting for installation". I'll tell my friend to install it.
    Thanks a lot!
  • Hagay1206's avatar
    Hagay1206
    New member | Level 2
    3 years ago

    I have referred to a friend who installs the app, but I haven't received the 500 MB.

     

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