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Colin2548's avatar
Colin2548
New member | Level 2
1 month ago

I removed all my files but my account still appears to be full

I am using the student plan, which provides 2GB of storage for my use. I only have a few MB used if anything. I transferred over my folder into a hard drive to remove all files inside it, and it stil...
Storage space
Colin2548's avatar
Colin2548
New member | Level 2
1 month ago

Thank you for responding, Hannah

I only have 2 shared folders that combine for 14.4 MB.

I am sharing folders with my Professor which can lead to the problem. My Dropbox is listed as using 360 mb from properties. 

My only thought is that my Professor is somehow using the storage that I have.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 month ago
    Colin2548 wrote:

    My only thought is that my Professor is somehow using the storage that I have.

    If you are in a shared folder then yes, this uses quota. 

    It also stops syncing when you go over quota, so, if you only see 14.4mb (as in this example), what's happened is he's suddenly added lots more, which has knocked you over quota, and so it's not syncing anymore to your account. 

    I assume you checked the backups page as well as said?

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