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Jess88's avatar
Jess88
New member | Level 2
2 years ago

I'm using 0GBs and Dropbox says my account is full - I can't access my shared files.

Last night I had no problems accessing the file links from my employer but this morning it won’t let me saying my Dropbox is full. It won’t let me access any of the files without a pop up forcing me ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

So, something has either been added to the share (note you wont see it as its now taken you over quota) OR you have activated backup at www.dropbox.com/backups.

 

The only way to get in is either more quota or them to remove something from the share.

 

www.dropbox.com/gs may help with additional quota

Jess88's avatar
Jess88
New member | Level 2
2 years ago

Thank you, that makes sense. My employer has deleted some files to make space and to see if we can solve the problem, however, it was still happening. I signed out and back in to see if that rebooted the files and now they are completely gone!

 

 

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