Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sharonob's avatar
sharonob
New member | Level 2
4 months ago

I'm using 275.3MB out of 2GB, but Dropbox says my account is full.

Dropbox Plan: N/A
Device: N/A
Operating System/Browser (if using the web): N/A
Dropbox App Version (if using the app): N/A

Question or Issue
I have 275.3 MB in storage out of 2 GB  - and it says my dropbox is full

Dropbox Basic
Error Messages
Storage space

2 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for posting here, sharonob! 

    As a first step, can you send me a screenshot of your Subscriptions page? 

    I’d also like a full screenshot of the error you keep receiving about your Dropbox account being full. 

    Let me know once you’re ready.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi sharonob! If you still need help with the space issue on your Dropbox account, please provide me with the info requested above and I’ll be more than happy to assist.

    Cheers.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!