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Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThat's what I like to hear (or read in our case)! 😊
If you need anything else, I'll be one post away Hat1.
Hi all,
I hope I'm in the right category, but It seems like my storage is totally empty on my end. There is one Shared folder which is empty and I think I turned it off correctly.
At the same time, I'm getting emails wanting me to get more space, and pay them what is a lot of money on my budget! The red bar on the bottom of my nothing, says my free account has 2.25 GB of space, but is overfull with 2.26 GB's of mystery to me!
It's been like this for some time, and I haven't looked at it in a long time. The one shared folder was used to transfer a fairly large file (too big for email, anyway) and hasn't been used since. That file has been removed, and I can find nothing nowhere nohow.
There is a group that puts files on their Dropbox, and I download from there, directly to my Desktop. So far as I can tell, my Dropbox is nowhere around.
I would like to use it again, if I need to, and 2.25 GB isn't much space anyway, so it would be seldom, but I'd like to have it back.
Can anyone clue me in on what I'm missing, other than marbles?
Thanks ~ Sam
- Mark
Super User II
Set up www.dropbox.com/backups ?
Amazing, Mark, thank you!
I must have found Backups a while back, it overloaded last December.
As it is, I had to do some clicking around to find out how to get back to regular Dropbox.
Good call, I'll bet that's a pre-written comment you send to everyone with the same problem.
Sort of along the lines of: "Turn it off and turn it back on again!"
Much obliged, thanks ~ Sam
Hi, I have a similar problem. I got a message saying my dropbox is full, and upgrade to get more space. I have a basic account of 3.3GB storage. I deleted all the files in my web Dropbox and my local Dropbox folder on my Mac. Even after deleting all the files, it says I am still using 4.6GB. I double-checked that Backup is not on. No shared files/folders. Any assistance would be appreciated.
- Megan
Hi sid3, I hope you're doing well!
Can you try to delete any folders within the following link, in order to free up space: https://www.dropbox.com/backups/PC and let me know if this works out for you?
Keep me posted!
