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Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Alan T.17, sorry to jump in here, but is it possible that you were added to a Vault of another user as a trusted contact?
Do you remember receiving an email inviting you to join a Dropbox Vault perhaps?
Otherwise, did you set up your own Dropbox Vault at some point in the past?
My recollection is that I looked up one day and saw The Vault. I'm not even sure what it's for and had never used it, if my memory is correct. Most of the folks I might have shared a folder with are nearly luddites six days a week (but wonderful people!) so I doubt any of them were using a Vault.
- Megan
Hi Alan T.17, I see where you're coming from with this.
Okay, here's an action plan: I'd suggest that you check the steps in this Help Center article, in order to see if someone made you a trusted contact.
If this is the case, then you can reach out to said user, in order to ask them to remove you using the steps here, so you can no longer be their trusted contact, and we can proceed from there.
I don't see a "Default Apps" tab
I did look there, but didn't see any sharing. Image attached.
Oh, I just disconnected Google from DB -- is DB some counting my files store w/Google?
