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Thisdoesnotmakesense's avatar
Thisdoesnotmakesense
New member | Level 2
3 years ago
Solved

incorrect storage amount

Dropbox was claiming I had used 11GB out of 10GB of storage available. I removed a large portion to bring it down to 9GB and then another portion to bring it under 7GB, after I removed these files, i...
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Storage space
  • Rich's avatar
    Rich
    3 years ago
    Thisdoesnotmakesense wrote:

    Dropbox was claiming I had used 11GB out of 10GB of storage available. I removed a large portion to bring it down to 9GB and then another portion to bring it under 7GB, after I removed these files, it claimed I was at 16gb out of 10 GB of storage.

    Do you have the backup feature enabled? Any backups saved? What does your Plan page show for your usage breakdown?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Thisdoesnotmakesense wrote:

Dropbox was claiming I had used 11GB out of 10GB of storage available. I removed a large portion to bring it down to 9GB and then another portion to bring it under 7GB, after I removed these files, it claimed I was at 16gb out of 10 GB of storage.

Do you have the backup feature enabled? Any backups saved? What does your Plan page show for your usage breakdown?

Thisdoesnotmakesense's avatar
Thisdoesnotmakesense
New member | Level 2
3 years ago

Looks like I must have backed up a device unknowingly...

I don't even have a 10GB device so it is strange but deleting this USB device resolved my issue.

Thank you so much!

I'll be bookmarking this backup link for future reference.

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