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Forum Discussion

Brianm7's avatar
Brianm7
New member | Level 2
2 years ago

Incorrect storage space emails. I'm only using some MB not 1GB.

I keep getting email messages saying I've used 1GB of my 2GB storage.  This is wrong for two reasons.  First, I've only 96MB and 2nd, I have 7GBs of space available.  How do I fix these messages   ...
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Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Brianm7 wrote:

I don't have any backups and this is my space usage:

And you're certain that the messages are arriving to the same email address that's used for the account that you're signed in to? It matches the email address that you see on this page?

 

Have you disabled the notification for when you're running out of space?

Brianm7's avatar
Brianm7
New member | Level 2
2 years ago

For the third time, 100%

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Brianm7, would you mind sending us a screenshot of the email you received, in order for us to have a visual? 

     

    Just make sure to hide your personal info, and email address from the screenshot. 

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