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coccocutri's avatar
coccocutri
Explorer | Level 4
2 years ago

Issue with my academic dropbox account quota

My university should provide me a dropbox team account with 15gb storage, when I enter my email to create my account, it gives me de basic plan and it doesn't allow me to access shared folders by the...
Quota
Storage space
coccocutri's avatar
coccocutri
Explorer | Level 4
2 years ago

Thanks a lot, I already contacted the IT team and they said to delete the account and retry to sign up via the university website.

Unfortunately it didn't work and I'm still unable to access the folders shared by my professors.

Is there any chance that I'm doing something wrong and as you said I just created a personal account with my educational email? if that's the case, what should I do?

Thanks

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me as well, coccocutri! 

 

Did you follow the exact steps they sent you to create your Dropbox account? Since your university has set this up, they’ll need to walk you through the exact process to create your account and redeem your storage.

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