Forum Discussion

coccocutri's avatar
coccocutri
Explorer | Level 4
2 years ago

Issue with my academic dropbox account quota

My university should provide me a dropbox team account with 15gb storage, when I enter my email to create my account, it gives me de basic plan and it doesn't allow me to access shared folders by the...
Quota
Storage space
coccocutri's avatar
coccocutri
Explorer | Level 4
2 years ago

Thanks a lot, I already contacted the IT team and they said to delete the account and retry to sign up via the university website.

Unfortunately it didn't work and I'm still unable to access the folders shared by my professors.

Is there any chance that I'm doing something wrong and as you said I just created a personal account with my educational email? if that's the case, what should I do?

Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, coccocutri! 

 

Did you follow the exact steps they sent you to create your Dropbox account? Since your university has set this up, they’ll need to walk you through the exact process to create your account and redeem your storage.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!