Forum Discussion

maVenmills's avatar
maVenmills
New member | Level 2
4 years ago

Why am I being prompted to upgrade to see my files due to my account being full?

Hello everyone.   I'm trying to check for an old document that is important to me, regarding my education at university.  I remembered I had used Dropbox for quite a long time, but now when I go ...
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madebyanton's avatar
madebyanton
New member | Level 2
3 years ago

I have the same issue, can you help?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi madebyanton, could you clarify exactly what you're experiencing?

 

Any other info or screenshots would be helpful!

  • Arden Luke's avatar
    Arden Luke
    New member | Level 2
    2 years ago
    Mark is correct. I’m having exactly the same issue. I deleted files to stay within the quota and next time I signed in I can’t access the remaining files, even to delete them . Had decided to subscribe, but like Mark, this experience tells me Dropbox is not the right service.
    • Arden Luke's avatar
      Arden Luke
      New member | Level 2
      2 years ago
      Unclear how to share a screenshot, copy/paste within the text box doesn’t work.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Arden Luke, let's jump right into this! 

       

      Have you tried a different browser, in order to access your Dropbox account and delete some of your content? 

       

      In any case, you should be able to click our camera-like icon when you try to respond back to us, and attach your screenshot here of what you see on your end.

       

      Keep me posted, and we'll take it from there!

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